Terms of Service
Effective Date: 14 March 2026 | Version 1.0
These Terms of Service (the "Agreement") are entered into between Coderdex Ltd., a company incorporated under the laws of the Republic of Cyprus ("Company", "we", "us", or "our"), and the individual or legal entity accessing or using the Menucore platform ("Customer", "you", or "your").
BY CREATING AN ACCOUNT, CLICKING "I AGREE", OR ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS AGREEMENT AND ALL INCORPORATED POLICIES. IF YOU DO NOT AGREE, YOU MAY NOT ACCESS OR USE THE SERVICE.
If you are accepting this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to this Agreement.
1. Definitions
As used in this Agreement, the following terms have the meanings set out below.
- "Agreement" means these Terms of Service, together with any Order Forms, invoices, and policies incorporated herein by reference.
- "Authorised User" means any individual employee, contractor, or agent of the Customer who is permitted by the Customer to access the Service under the Customer’s account.
- "Confidential Information" means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.
- "Customer Data" means all data, content, and information submitted to the Service by or on behalf of the Customer, including ingredient cost records, recipe data, menu pricing, and related business information.
- "Documentation" means any technical and user documentation made available by the Company in connection with the Service.
- "Intellectual Property Rights" means all patents, utility models, rights to inventions, copyright and neighbouring rights, trade marks and service marks, trade names and domain names, rights in goodwill, rights in designs, database rights, rights in confidential information, and all similar or equivalent rights existing now or in the future in any part of the world.
- "Order Form" means a written or electronic order or subscription confirmation that references this Agreement and specifies the applicable Subscription Plan and fees.
- "Personal Data" means any information relating to an identified or identifiable natural person as defined under applicable data protection legislation, including the EU General Data Protection Regulation (GDPR).
- "Service" means the Menucore cloud-based software-as-a-service platform made available at https://menucore.pro, including ingredient cost tracking, recipe costing, menu item management, margin calculation, profitability analytics, and any associated APIs, mobile applications, and related services.
- "Subscription Plan" means the tier of access to the Service selected by the Customer, as described at https://menucore.pro/pricing, as may be updated from time to time.
- "Subscription Term" means the period during which the Customer is authorised to access the Service under a paid Subscription Plan, commencing on the date of subscription activation.
2. The Service
2.1 Description
Menucore is a decision-support tool designed to assist restaurants, cafés, catering businesses, and similar food and beverage operators in managing ingredient costs, calculating recipe costs, building menu items, and analysing menu profitability. The Service is provided solely as a productivity and analytics aid.
2.2 Not Financial, Legal, or Accounting Advice
The Service does not constitute financial, accounting, legal, or business advice. All pricing decisions and commercial strategies remain the sole responsibility of the Customer. The Company expressly disclaims any liability for business outcomes, revenues, or profits (or the absence thereof) arising from the Customer’s reliance on the Service.
2.3 Service Evolution
The Company reserves the right to modify, enhance, or discontinue any feature of the Service at any time, provided that material reductions in core functionality available under a paid Subscription Plan will be communicated to affected Customers with no less than thirty (30) days’ notice.
3. Account Registration and Security
3.1 Eligibility
You must be at least 18 years of age and have the legal capacity to enter into binding contracts to register for and use the Service. By registering, you represent and warrant that you meet these requirements.
3.2 Account Information
You agree to provide accurate, current, and complete information during registration and to keep such information updated throughout the term of this Agreement. The Company may suspend or terminate your account if any information provided is found to be inaccurate, outdated, or incomplete.
3.3 Account Security
You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must:
- use a strong, unique password and update it periodically;
- not share your credentials with any third party other than Authorised Users;
- notify the Company immediately at support@menucore.pro upon discovering any actual or suspected unauthorised access to your account.
The Company will not be liable for any loss or damage arising from your failure to comply with this Section 3.3.
4. Free Trial
4.1 Trial Availability
The Company may, at its sole discretion, offer a free trial period of fourteen (14) calendar days (the "Trial Period") to enable prospective Customers to evaluate the Service. The Trial Period commences on the date of account creation.
4.2 Trial Limitations
Access during the Trial Period:
- is provided strictly for internal evaluation purposes and not for commercial production use;
- may be subject to feature limitations at the Company’s discretion;
- may be discontinued, modified, or withdrawn by the Company at any time and for any reason without prior notice or liability.
4.3 Conversion to Paid Subscription
At the conclusion of the Trial Period, continued access to the Service requires activation of a paid Subscription Plan. If you do not activate a paid plan, your access to the Service will be suspended. Customer Data may be retained for a period of thirty (30) days following trial expiry, after which it may be permanently deleted.
5. Subscriptions, Fees, and Billing
5.1 Subscription Plans
The Service is currently offered under the following commercial plan:
- Pro Plan: €19.00 per calendar month (monthly billing), or €190.00 per annum (annual billing), representing two (2) months free relative to monthly billing.
The Company reserves the right to introduce additional plans, tiers, or features at any time. All current pricing is published at https://menucore.pro/pricing.
5.2 Payment Processing
All payments are processed by Paddle.com Market Limited ("Paddle"), acting as Merchant of Record. By subscribing, you authorise Paddle to charge the applicable fees to your selected payment method. Paddle’s own terms of service and privacy policy govern the payment relationship between you and Paddle. The Company is not a party to that relationship and accepts no liability for payment processing errors or disputes.
5.3 Automatic Renewal
Subscriptions automatically renew at the end of each Subscription Term unless cancelled by the Customer prior to the renewal date through the account settings or by written notice to support@menucore.pro. You authorise Paddle to charge the applicable renewal fee at the start of each new Subscription Term.
5.4 Price Changes
The Company reserves the right to modify Subscription fees. The Company will provide at least thirty (30) days’ prior written notice of any price increase to existing subscribers. Price changes will take effect at the start of the next Subscription Term following the notice period. Continued use of the Service after the price change becomes effective constitutes your acceptance of the new pricing.
5.5 Taxes
All fees are exclusive of taxes, levies, and duties. Paddle, as Merchant of Record, is responsible for the collection and remittance of applicable VAT and other taxes in accordance with applicable law. The Customer is responsible for all taxes not collected by Paddle that are imposed on its use of the Service.
5.6 No Refunds
Except as expressly required by applicable law or as otherwise set out in this Agreement, all subscription fees are non-refundable. No refunds or credits will be issued for partial months or years of service, for periods not used, or upon downgrade or cancellation of a Subscription Plan.
6. Customer Data
6.1 Ownership
As between the parties, the Customer retains all right, title, and interest in and to all Customer Data. The Company acquires no ownership rights in Customer Data by virtue of this Agreement.
6.2 Licence to the Company
The Customer hereby grants the Company a limited, non-exclusive, royalty-free, worldwide licence to access, store, process, copy, transmit, and display Customer Data solely to the extent necessary to: (i) provide and maintain the Service; (ii) prevent or address technical problems; (iii) comply with applicable law; and (iv) as otherwise directed by the Customer.
6.3 Customer Warranties
The Customer represents and warrants that: (i) it has all rights, consents, and permissions necessary to submit Customer Data to the Service; (ii) Customer Data and its processing under this Agreement does not violate any applicable law or third-party intellectual property, privacy, or other rights; and (iii) Customer Data does not contain any content that is illegal, defamatory, obscene, or otherwise objectionable.
6.4 Data Portability and Deletion
Upon request, and subject to technical feasibility, the Company will make reasonable efforts to provide the Customer with an export of Customer Data. Upon termination of this Agreement, the Company will delete Customer Data within ninety (90) days, unless a longer retention period is required by applicable law.
7. Data Protection and Privacy
7.1 Compliance
Each party shall comply with its respective obligations under applicable data protection legislation, including, where applicable, the EU General Data Protection Regulation (Regulation (EU) 2016/679, "GDPR") and any implementing or supplementary national legislation.
7.2 Privacy Policy
The Company’s collection and processing of Personal Data in connection with the Service is governed by the Company’s Privacy Policy, available at https://menucore.pro/privacy-policy, which is incorporated into this Agreement by reference. By using the Service, you acknowledge that you have read and understood the Privacy Policy.
7.3 Controller / Processor Relationship
To the extent the Customer submits Personal Data to the Service, the Customer acts as the data controller and the Company acts as the data processor in respect of such Personal Data. The Company will process Personal Data only in accordance with the Customer’s documented instructions (as set out in this Agreement and the Privacy Policy) and applicable law.
8. Acceptable Use Policy
8.1 Permitted Use
The Service may be used solely for the Customer’s internal business operations in accordance with this Agreement and the Documentation. The Customer shall ensure that all Authorised Users comply with the terms of this Agreement.
8.2 Prohibited Conduct
The Customer must not, and must not permit any Authorised User or third party to:
- use the Service for any unlawful purpose or in violation of any applicable local, national, or international law or regulation;
- attempt to gain unauthorised access to the Service, its related systems, or networks;
- circumvent, disable, or otherwise interfere with security-related features of the Service;
- introduce or transmit any virus, worm, trojan horse, spyware, or other malicious or harmful code;
- reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without the Company’s express written permission;
- use the Service to transmit unsolicited communications or engage in any form of data scraping or harvesting;
- impersonate any person or entity or misrepresent your affiliation with any person or entity;
- benchmark, test, or evaluate the Service for the purpose of developing a competing product or service.
8.3 Enforcement
The Company reserves the right, at its sole discretion, to investigate any suspected violation of this Section 8 and to suspend or permanently terminate any account found to be in breach, without liability and without prejudice to any other rights or remedies available to the Company.
9. Service Availability and Support
9.1 Availability Commitment
The Company strives to provide a reliable and continuously available Service and will use commercially reasonable efforts to minimize interruptions. However, the Company does not guarantee any specific level of availability or uptime. Temporary interruptions may occur due to scheduled maintenance, software updates, infrastructure providers, technical issues, or other circumstances beyond the Company’s reasonable control.
9.2 Scheduled Maintenance
The Company may perform scheduled maintenance that results in temporary unavailability of the Service. Where practicable, the Company will provide at least 48 hours’ prior notice of scheduled maintenance via the Service interface or by email.
9.3 Support
The Company provides customer support via email at support@menucore.pro. The Company will use reasonable efforts to respond to support requests within two (2) business days. Support is provided in English.
9.4 No Uptime Guarantee
Notwithstanding the targets above, the Company does not guarantee uninterrupted or error-free access to the Service. The Service may be temporarily unavailable due to factors including, but not limited to, internet outages, third-party service failures, force majeure events, or infrastructure issues outside the Company’s control.
10. Intellectual Property Rights
10.1 Company IP
All Intellectual Property Rights in and to the Service, including but not limited to the software, platform architecture, algorithms, user interface designs, branding, trade marks, and Documentation, are and shall remain the exclusive property of Coderdex Ltd. or its licensors. Nothing in this Agreement transfers any ownership rights in the Service to the Customer.
10.2 Licence Grant
Subject to the Customer’s compliance with this Agreement and payment of applicable fees, the Company grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service during the Subscription Term solely for the Customer’s internal business purposes.
10.3 Restrictions
The Customer must not, without the Company’s prior written consent:
- modify, translate, adapt, or create derivative works based on the Service;
- reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service;
- remove, alter, or obscure any proprietary notices, labels, or marks on the Service;
- sublicense, sell, resell, transfer, assign, or otherwise commercialise the Service or any access thereto.
10.4 Feedback
If the Customer provides suggestions, ideas, or other feedback regarding the Service ("Feedback"), the Customer grants the Company a perpetual, irrevocable, royalty-free, worldwide licence to use and incorporate such Feedback into the Service or any other Company products without restriction or obligation to the Customer.
11. Confidentiality
11.1 Obligations
Each party ("Receiving Party") agrees to: (i) hold the Confidential Information of the other party ("Disclosing Party") in strict confidence; (ii) use such Confidential Information only for the purposes of exercising its rights or performing its obligations under this Agreement; and (iii) not disclose such Confidential Information to any third party without the Disclosing Party’s prior written consent, except to employees, contractors, or advisors with a need to know who are bound by obligations of confidentiality at least as protective as those in this Agreement.
11.2 Exceptions
The obligations in Section 11.1 do not apply to information that: (i) is or becomes publicly available through no breach of this Agreement; (ii) was already known to the Receiving Party prior to disclosure; (iii) is independently developed by the Receiving Party without use of the Disclosing Party’s Confidential Information; or (iv) is required to be disclosed by applicable law or court order, provided the Receiving Party gives prompt written notice to the Disclosing Party and cooperates to seek a protective order where feasible.
12. Security
The Company implements and maintains industry-standard technical and organisational security measures designed to protect Customer Data against unauthorised access, disclosure, alteration, and destruction. Such measures include, but are not limited to, encrypted data transmission over TLS, access controls, and regular security reviews.
Notwithstanding the foregoing, no transmission of data over the internet or method of electronic storage can be guaranteed to be 100% secure. The Customer is responsible for maintaining appropriate security measures on its own systems and for the actions of its Authorised Users.
In the event of a confirmed security breach affecting Customer Data, the Company will notify the Customer without undue delay and in accordance with applicable law.
13. Representations, Warranties, and Disclaimers
13.1 Mutual Representations
Each party represents and warrants to the other that: (i) it is duly organised, validly existing, and in good standing under the laws of its jurisdiction; (ii) it has the full right, power, and authority to enter into and perform this Agreement; and (iii) its entry into this Agreement does not violate any other agreement to which it is a party.
13.2 Disclaimer of Warranties
EXCEPT AS EXPRESSLY SET OUT IN THIS AGREEMENT, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
THE COMPANY DOES NOT WARRANT THAT: (I) THE SERVICE WILL MEET THE CUSTOMER’S REQUIREMENTS; (II) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (III) ANY RESULTS OR OUTPUTS GENERATED BY THE SERVICE WILL BE ACCURATE OR RELIABLE; OR (IV) ANY ERRORS IN THE SERVICE WILL BE CORRECTED.
14. Limitation of Liability
14.1 Exclusion of Consequential Loss
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF REVENUE, LOSS OF PROFIT, LOSS OF BUSINESS, LOSS OF GOODWILL, LOSS OF DATA, OR BUSINESS INTERRUPTION, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
14.2 Aggregate Cap
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES ACTUALLY PAID BY THE CUSTOMER TO THE COMPANY IN THE TWELVE (12) CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
14.3 Exceptions
Nothing in this Agreement excludes or limits either party’s liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; (iii) any other liability that cannot be excluded or limited by applicable law.
15. Indemnification
15.1 Customer Indemnity
The Customer agrees to indemnify, defend, and hold harmless Coderdex Ltd. and its officers, directors, employees, agents, and successors ("Company Indemnitees") from and against any third-party claims, actions, proceedings, losses, liabilities, damages, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or relating to:
- the Customer’s use of the Service in breach of this Agreement;
- any Customer Data, including any claim that Customer Data infringes or misappropriates a third party’s Intellectual Property Rights or violates applicable law;
- any violation by the Customer or its Authorised Users of applicable law or third-party rights.
15.2 Indemnification Procedure
The Company will: (i) promptly notify the Customer in writing of any claim for which it seeks indemnification; (ii) grant the Customer sole control over the defence and settlement of such claim (provided that the Company’s prior written consent is required for any settlement that imposes obligations on the Company); and (iii) provide reasonable cooperation and assistance at the Customer’s expense.
16. Term and Termination
16.1 Term
This Agreement commences on the date the Customer first creates an account or accesses the Service and continues until terminated in accordance with this Section 16.
16.2 Termination by Customer
The Customer may cancel its paid Subscription Plan at any time via the account settings portal or by written notice to support@menucore.pro. Cancellation will take effect at the end of the then-current Subscription Term. The Customer will retain access to the Service until the conclusion of the paid period and no refund will be issued for any unused portion.
16.3 Termination by the Company
The Company may, upon written notice (or immediately in the case of clauses (ii) or (iii) below), suspend or terminate the Customer’s access to the Service if:
- the Customer materially breaches this Agreement and fails to cure such breach within thirty (30) days of receiving written notice;
- the Customer fails to pay any amounts due under this Agreement within fifteen (15) days of the payment due date;
- the Customer or its Authorised Users engage in fraudulent, illegal, or abusive use of the Service;
- the Company is required to do so by applicable law or court order.
16.4 Effect of Termination
Upon termination of this Agreement for any reason: (i) all licences granted herein will immediately terminate; (ii) the Customer must cease all use of the Service; (iii) each party will return or destroy the other party’s Confidential Information upon request. Sections 1, 6, 9.4, 10, 11, 13, 14, 15, 16.4, 17, 18, and 19 shall survive termination of this Agreement.
17. Governing Law and Dispute Resolution
17.1 Governing Law
This Agreement and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of Cyprus, without regard to its conflict of laws principles.
17.2 Jurisdiction
Each party irrevocably agrees that the courts of the Republic of Cyprus shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).
17.3 Informal Resolution
Before initiating any formal proceedings, the parties agree to attempt to resolve any dispute informally by notifying the other party in writing and negotiating in good faith for a period of thirty (30) days. Nothing in this clause prevents either party from seeking emergency injunctive or other equitable relief.
18. Amendments to this Agreement
The Company reserves the right to update or modify this Agreement at any time. In the case of material changes, the Company will provide at least thirty (30) days’ prior notice by: (i) posting a prominent notice within the Service; (ii) sending an email to the address associated with the Customer’s account; or (iii) both. The updated Agreement will be published at https://menucore.pro/terms-of-service.
If the Customer objects to a material change, it may terminate the Agreement by notifying the Company in writing before the change takes effect. Continued use of the Service after the effective date of any changes constitutes acceptance of the updated Agreement. Non-material changes (such as clarifications, formatting improvements, or corrections) will take effect upon publication without prior notice.
19. General Provisions
19.1 Entire Agreement
This Agreement, together with any Order Forms and the policies incorporated herein by reference (including the Privacy Policy), constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral.
19.2 Assignment
The Customer may not assign or transfer this Agreement or any rights or obligations hereunder without the prior written consent of the Company. The Company may assign or transfer this Agreement, in whole or in part, to any affiliate or in connection with a merger, acquisition, sale of assets, or other change of control, provided the assignee assumes all obligations under this Agreement. Any purported assignment in violation of this Section shall be null and void.
19.3 Waiver
No failure or delay by either party in exercising any right or remedy under this Agreement shall operate as a waiver of that right or remedy. No single or partial exercise of any right or remedy shall preclude any other or further exercise of that right or remedy.
19.4 Severability
If any provision of this Agreement is held by a court of competent jurisdiction to be illegal, invalid, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, or, if it cannot be modified, shall be severed. The remaining provisions shall continue in full force and effect.
19.5 Force Majeure
Neither party shall be in breach of this Agreement or liable for any failure or delay in performance caused by circumstances beyond that party’s reasonable control, including, without limitation, acts of God, natural disasters, pandemics, war, terrorism, civil unrest, government actions, power failures, or internet outages. The affected party shall promptly notify the other party and use commercially reasonable efforts to mitigate the impact.
19.6 No Partnership
Nothing in this Agreement is intended to or shall operate to create a partnership, joint venture, agency, employment, or franchise relationship between the parties.
19.7 Third-Party Beneficiaries
This Agreement does not confer any rights or remedies upon any person or entity other than the parties to it and their respective permitted successors and assigns.
19.8 Notices
All legal notices under this Agreement shall be in writing and delivered to the Company at support@menucore.pro or by post to the registered office of Coderdex Ltd. Notices to the Customer shall be sent to the email address associated with the Customer’s account. Notices sent by email shall be deemed received on the date sent (provided no delivery failure notification is received).
19.9 Language
This Agreement is drafted in the English language. Where this Agreement is translated into any other language, the English language version shall prevail in the event of any conflict.
20. Special Provisions for United States Customers
20.1 Applicability
This Section 20 applies solely to Customers located in the United States of America (“US Customers”) and supplements the rest of this Agreement. In the event of a conflict between this Section 20 and any other provision of this Agreement with respect to US Customers, this Section 20 shall control.
20.2 Binding Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
Except as set out in Section 20.4, any dispute, controversy, or claim arising out of or relating to this Agreement, including its formation, interpretation, breach, termination, or validity ("Dispute"), shall be finally resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules (or, for disputes involving amounts below USD 75,000, its Consumer Arbitration Rules), rather than in a court of law. The arbitration shall be conducted in the English language. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
20.3 Class Action Waiver
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL DISPUTES MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING. IF THIS CLASS ACTION WAIVER IS FOUND TO BE UNENFORCEABLE FOR ANY REASON, THEN THE AGREEMENT TO ARBITRATE IN SECTION 20.2 SHALL NOT APPLY TO THAT DISPUTE, AND SUCH DISPUTE SHALL BE RESOLVED IN COURT PURSUANT TO SECTION 17.
20.4 Exceptions to Arbitration
Notwithstanding Section 20.2, either party may bring an individual action in a small claims court for disputes within that court’s jurisdictional limits. Either party may also seek emergency injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of Intellectual Property Rights or Confidential Information.
20.5 Arbitration Opt-Out
You may opt out of the binding arbitration and class action waiver provisions of this Section 20 by sending written notice to support@menucore.pro within thirty (30) days of first accepting this Agreement (the "Opt-Out Deadline"). Your notice must include your full name, email address associated with your account, and a clear statement that you wish to opt out of arbitration. If you opt out, all Disputes shall be resolved exclusively in the courts of the Republic of Cyprus in accordance with Section 17, and no other provisions of this Section 20 shall apply to you.
20.6 Informal Dispute Resolution — US Customers
Before initiating arbitration, US Customers must first contact the Company at support@menucore.pro and describe the nature and basis of the Dispute in reasonable detail. The parties shall attempt to resolve the Dispute informally for a period of forty-five (45) days from the date of the notice. If the Dispute is not resolved within that period, either party may commence arbitration proceedings.
20.7 Governing Law — US Customers
To the extent a US Customer’s Dispute cannot be resolved by arbitration under this Section 20 and is heard by a court, such Dispute shall be governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.) with respect to arbitration, and by the laws of the Republic of Cyprus with respect to substantive matters, without regard to conflict of laws principles. Notwithstanding the foregoing, applicable mandatory consumer protection laws of the Customer’s state of residence shall not be displaced to the extent required by law.
21. United States Privacy Rights
21.1 Scope
This Section 21 provides additional disclosures and rights for US Customers, and in particular for residents of the State of California, pursuant to the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, "CCPA"), and other applicable US state privacy laws.
21.2 Categories of Personal Data Collected
In connection with providing the Service, the Company may collect the following categories of Personal Data from or about US Customers and their Authorised Users:
- Identifiers: such as name, email address, account username, and IP address;
- Commercial information: such as subscription plan details, transaction history, and billing records (processed by Paddle as Merchant of Record);
- Internet or other electronic network activity: such as usage logs, feature interactions, and browser type;
- Professional or employment-related information: such as business name and role, where voluntarily provided;
- Inferences drawn from the above categories to create a profile about preferences and usage patterns.
The Company does not knowingly collect Sensitive Personal Information (as defined under the CCPA) through the Service, nor does it sell or share Personal Data with third parties for cross-context behavioural advertising purposes.
21.3 Purposes of Collection
Personal Data is collected and used for the following business purposes:
- providing, maintaining, and improving the Service;
- processing payments and managing subscriptions (via Paddle);
- communicating with Customers regarding their accounts, support requests, and service updates;
- ensuring the security and integrity of the Service;
- complying with applicable legal obligations.
21.4 No Sale of Personal Data
The Company does not sell Personal Data to third parties within the meaning of the CCPA. The Company does not share Personal Data with third parties for cross-context behavioural advertising.
21.5 California Privacy Rights
To the extent the CCPA applies, California residents have the following rights with respect to their Personal Data:
- Right to Know: the right to request disclosure of the categories and specific pieces of Personal Data the Company has collected about you, the sources of collection, the purposes for collection, and the categories of third parties with whom the Company shares such data;
- Right to Delete: the right to request deletion of Personal Data the Company has collected from you, subject to certain exceptions permitted by law;
- Right to Correct: the right to request correction of inaccurate Personal Data;
- Right to Opt Out: the right to opt out of the sale or sharing of Personal Data (not applicable here, as the Company does not sell or share Personal Data as defined under the CCPA);
- Right to Non-Discrimination: the right not to receive discriminatory treatment for exercising any of your CCPA rights.
21.6 How to Submit a Privacy Request
Verified privacy requests may be submitted by emailing support@menucore.pro with the subject line "US Privacy Request" and including sufficient information to verify your identity and the nature of your request. The Company will respond within forty-five (45) days of receipt of a verifiable request, as required by law.
21.7 Other US State Privacy Laws
Residents of other US states that have enacted comprehensive consumer privacy legislation (including, without limitation, Virginia, Colorado, Connecticut, Texas, and Utah) may have similar rights to those described in Section 21.5. The Company will honour such rights to the extent required by applicable law. Please contact support@menucore.pro to exercise any such rights.
21.8 Relationship to Privacy Policy
This Section 21 supplements the Company’s Privacy Policy available at https://menucore.pro/privacy-policy. In the event of any conflict between this Section and the Privacy Policy with respect to US privacy rights, the terms most protective of the Customer’s rights shall apply.
22. Contact Information
For any questions regarding this Agreement, please contact:
Coderdex Ltd. Registered in the Republic of Cyprus Email: support@menucore.pro Website: https://menucore.pro
Related documents
- Refund Policy
- Privacy Policy
- Data Processing Agreement (DPA) — including Cookie Policy and Sub-Processor List