Refund Policy

Effective Date: 9 July 2026 | Version 1.1

This Refund Policy explains how refunds, cancellations, and billing disputes are handled for subscriptions to the Menucore platform, operated by Coderdex Ltd. (“Company”, “we”, “us”).

All payments for Menucore subscriptions are processed by Paddle.com Market Limited (“Paddle”), which acts as the Merchant of Record for all transactions. Paddle handles billing, invoicing, and tax collection on our behalf. This Refund Policy supplements, and should be read together with, our Terms of Service, available at https://menucore.pro/terms-of-service.

1. Free Trial

New customers may be offered a free trial period of fourteen (14) calendar days to evaluate the Service before any payment is collected. No charge is made during the Trial Period, and you may cancel at any time before it ends without any obligation to pay.

2. General Refund Policy

Subscription fees are charged in advance for each monthly or annual billing period and are, as a general rule, non-refundable. This includes, without limitation:

partial months or years of service that were not used;
unused time remaining after a mid-cycle downgrade or cancellation;
failure to use the Service during a paid billing period.

Except where expressly stated in this Policy or required by applicable law, we do not provide partial refunds or credits for unused subscription periods.

Subscriptions renew automatically at the end of each billing period unless cancelled before the applicable renewal date. This policy reflects that Menucore provides immediate and continuous access to the Service upon activation, and operational costs are incurred from the moment a subscription begins.

3. Exceptions — When a Refund May Be Issued

Notwithstanding Section 2, we will consider a full or partial refund, at our reasonable discretion or as required by applicable law, in the following circumstances:

3.1 Accidental or Duplicate Charges

If you were charged in error, more than once for the same billing period, or after a subscription was already cancelled, contact us and we will arrange a full refund of the erroneous charge via Paddle.

3.2 Service Not Delivered

If a significant, continuous technical fault attributable to us prevented you from accessing the essential functionality of the Service for a substantial portion of the applicable billing period, and we are unable to resolve the issue within a reasonable time, we will issue a pro-rated refund or account credit for the affected period.

3.3 Statutory Consumer Rights

Where applicable law (including EU/EEA and UK consumer protection law, or US state law) grants you a mandatory right to a refund or withdrawal period that cannot be waived by contract, we will honour that right to the extent required, even if it is not otherwise described in this Policy.

3.4 Not Covered

Refunds are generally not available for: change of mind after the applicable free trial period has ended; dissatisfaction with the features or functionality of the Service; failure to cancel an auto-renewing subscription before the renewal date; or suspension/termination of your account due to a breach of our Terms of Service or Acceptable Use Policy.

4. How to Request a Refund

To request a refund, please contact us at support@menucore.pro with your account email address, the date of the charge, and the reason for your request. We aim to respond to all refund requests within two (2) business days.

Because Paddle acts as the Merchant of Record, approved refunds are processed by Paddle back to your original payment method. Paddle's own payment terms and policies, available at https://www.paddle.com, also apply to the payment relationship between you and Paddle. Refunds typically appear within five (5) to ten (10) business days, depending on the payment method and financial institution.

5. Cancelling Your Subscription

You may cancel your subscription at any time from your account settings, or by emailing support@menucore.pro. Cancellation stops future renewals but does not, by itself, entitle you to a refund for the current billing period (see Section 2), except where an exception in Section 3 applies.

After cancellation, you retain access to the Service until the end of the billing period you already paid for. Your account will then revert to the free tier or be deactivated in accordance with our data retention practices described in the Terms of Service.

6. Chargebacks and Payment Disputes

We encourage you to contact us directly at support@menucore.pro before initiating a chargeback or payment dispute with your bank or card provider, so that we can try to resolve the issue quickly. Initiating a chargeback for a legitimate charge, without first attempting to resolve the matter with us or Paddle, may result in the temporary suspension of your account while the dispute is investigated.

7. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be posted on this page with a revised effective date and, where required, communicated to active subscribers by email. Continued use of the Service after a change takes effect constitutes acceptance of the updated policy.

8. Contact Us

Coderdex Ltd. Registered in the Republic of Cyprus Email: support@menucore.pro Website: https://menucore.pro