Refund Policy

1. Free Trial

New customers are offered a free trial period of fourteen (14) calendar days to evaluate the Service before any payment is collected. No charge is made during the trial period, and you may cancel at any time before it ends without any obligation to pay.

2. 14-Day Refund Window

You may request a full refund of your first subscription payment within fourteen (14) calendar days of the date of that payment. You do not need to provide a reason, and no conditions apply.

Where a subscription starts with a free trial period, a new period of fourteen (14) calendar days begins as soon as that free trial period ends.

The fourteen (14) day window applies to the first payment under a subscription. It does not apply to subsequent renewal payments, except that if you purchased an annual subscription in the United Kingdom, a new period of fourteen (14) calendar days begins on the day the subscription automatically renews for another year.

Refunds are issued in full to the original payment method used for the purchase. Because Paddle acts as the Merchant of Record, the refund is processed by Paddle and typically appears within five (5) to ten (10) business days, depending on your payment method and financial institution.

Where applicable law grants you a longer refund or withdrawal period than the one described above, that longer statutory period applies.

3. How to Request a Refund

To request a refund, email us at support@menucore.pro from the email address associated with your account, stating the date of the payment you would like refunded. We respond to all refund requests within two (2) business days.

You may also request a refund directly from Paddle, our Merchant of Record, using the contact details shown on your Paddle receipt or at https://paddle.net.

4. Cancelling Your Subscription

You may cancel your subscription at any time from your account settings, or by emailing support@menucore.pro. Cancellation takes effect at the end of the billing period you have already paid for, and stops all future renewal charges.

Cancelling your subscription is separate from requesting a refund. If you also wish to be refunded for a payment that falls within the fourteen (14) day window described in Section 2, please say so in your cancellation request or contact us as described in Section 3.

5. Chargebacks and Payment Disputes

If you believe a charge is incorrect, please contact us at support@menucore.pro or Paddle at https://paddle.net first. We will work with you and with Paddle to resolve the matter promptly, which is usually faster than raising a dispute with your bank or card provider.

6. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be posted on this page with a revised effective date and, where required, communicated to active subscribers by email. Any change applies only to payments made after the revised effective date.

7. Contact Us

Coderdex Ltd. Registered in the Republic of Cyprus Email: support@menucore.pro Website: https://menucore.pro